Helpdesk Technician

The Team at Your Business Solutions firmly believes that not only are strong technical skills required to work with us, but an unwavering belief that working as a team for a common goal is essential! Your Business Solutions has a very specific goal, “Help Small/Medium Businesses Succeed”. Small Businesses are the backbone of our country. Helping them succeed is Paramount!

Benefits offered:

  • Paid time off,
  • Health insurance,
  • Dental insurance,
  • Education assistance or tuition reimbursement

Insight into YBS:

We are a Small Business that takes business serious but like to have fun in the process. We know when its time to be serious and when its time to have fun. No stuffy corporate attitudes here, we don't put up with playing politics and we have a TEAM FIRST attitude! We have also recently been approached for a Fast50 award and INC5000 award.

If you are selected to join our team, be advised that we REQUIRE three commitments immediately:

  • #1 - Communication
  • #2 - Production
  • #3 - Commitment to our Company's Code of Honor

The following are must have qualities:

  • Self Starter
  • High Energy
  • Strong Customer Service Skills
  • Multi-tasker
  • Flexible work schedule
  • Problem Solving

Your Business Solutions is ready to fill a Tier 2 Help Desk Technician position who can work well under pressure and possesses strong attention to detail. The Technician will troubleshoot, determine the source of the issue, then implement appropriate solutions. The candidate will provide Help Desk support on desktops, servers, networks, printers, office phones, cell phones, web hosting and more for remote users across the United States. Candidate should have an in-depth technical understanding of various hardware, software and networking systems. Experience utilizing a ticketing system (Connectwise) is a plus. Other tools like CW ScreenConnect(Control) and Labtech(Automate) will be used as well.

This is a strictly phone/remote support position.

Additional task may include:

  • Administration knowledge of Active Directory
  • Setting up new employees
  • Creating Email Accounts
  • Staging/Re-Staging Computers
  • Documenting support processes
  • Virus management; prevention, detection and removal
  • Troubleshooting current Microsoft operating systems, Servers and Workstations; Microsoft Office applications (Excel, Outlook, PowerPoint and Word).
  • Excellent communication skills both oral and written.

Submit your resume here and be sure that it has the best phone number to reach you for a pre-interview call.

Positions Available in: The Woodlands, Conroe, Spring, Houston, Kingwood, Humble, Cypress.